Privacy Policy
This policy explains what personal information Reseller Bus collects, why we collect it, and how it's used, stored, and protected when you use this website or place an order.
Information We Collect
When you register, log in, or place an order, we collect:
- Name, email address, and mobile number
- Delivery/shipping address and destination country
- Order history and cart contents
- Payment confirmation details from Stripe (we do not store your full card number ourselves)
How We Use Your Information
- To process and fulfil your wholesale orders, including shipping and customs export documentation
- To manage your account and order history
- To respond to enquiries submitted through our contact form
- To send order confirmations, dispatch/tracking updates, and account-related notices
- To detect and prevent fraud, abuse, or unauthorised account access
We do not sell or rent your personal information to third parties.
Payments
Card payments are processed securely by Stripe. Reseller Bus does not receive or store your full card number, expiry date, or CVC — these are handled entirely by Stripe in accordance with their own privacy and security standards.
Cookies & Session Data
We use a small, essential session cookie to keep you logged in and to remember guest cart contents. This is strictly necessary for the site to function and is not used for advertising or tracking across other websites.
Data Sharing
We only share your information with trusted service providers strictly as needed to run the business:
- Stripe — payment processing
- Cloudinary — hosting of product images
- Our hosting and database providers — to securely operate the website and store order records
- Delivery and freight partners — solely to fulfil and track your shipment
Data Retention
We retain account and order information for as long as your account is active or as needed to meet our legal, accounting, and export/customs record-keeping obligations.
Your Rights
You can, at any time:
- Update your password from your Account settings
- Request a copy of the personal data we hold about you
- Request correction or deletion of your personal data, subject to our order/legal record-keeping requirements
To make a request, contact us using the details below.
Contact Us
For any privacy-related questions or requests, contact us at info@resellerbus.co.uk or Unit 7, 5 Alive, York Road, Bradford BD8 0HR, United Kingdom.
This policy may be updated from time to time. Continued use of the site after changes means you accept the updated policy.